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Canadian Underwriter

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Canadian Underwriter
canadianunderwriter.ca > news > claims > blending-ai-and-the-human-touch-what-insurance-customers-want

Blending AI and the human touch: What insurance customers want

9+ mon, 2+ week ago   (584+ words) Global insurance customers want both the efficiency of generative artificial intelligence (Gen AI) and human empathy, finds a new report from the Geneva Association, a global association of insurance companies. The report, Gen AI in the Insurance Customer Journey, found…...