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Our research & dialogue explores key trends and risk areas that are likely to shape or impact the insurance industry, arriving at corresponding recommendations for insurers, policymakers and other stakeholders. Climate Change Risk Assessment for the Insurance Industry Climate Change: What does the future hold for healt
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- 9+ mon agolatest article
- Nov 17, 2025earliest in window
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Gen AI in the Insurance Customer Journey
9+ mon, 3+ week ago (187+ words) Authors: Ruo (Alex) Jia, Director Digital Technologies, Geneva Association; Martin Eling, University of St. Gallen; Tianyang Wang, Colorado State University As insurers accelerate their AI adoption and people increasingly turn to general purpose Generative AI (Gen AI) tools to guide…...
Insurance customers want both Gen AI efficiency and human empathy, finds new Geneva Association report
9+ mon, 3+ week ago (327+ words) ZURICH, 20 November 2025 – Generative AI (Gen AI) is transforming how insurance customers interact with their insurers – from researching products and comparing quotes to submitting queries and managing coverage. A new Geneva Association report, Gen AI in the Insurance Customer Journey, provides…...