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Moonstone Information Refinery

A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int

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Moonstone Information Refinery
moonstone.co.za > life-division-complaints-rise-18-8-as-funeral-disputes-dominate

Life Division complaints rise 18.8% as funeral disputes dominate

3+ mon, 2+ day ago   (567+ words) Funeral benefits remained the biggest source of complaints in the National Financial Ombud Scheme’s Life Division in 2025, accounting for 46.23% of formal cases closed. Life policies accounted for 33.92% of formal cases closed, followed by disability at 7.43%. According to NFO’s annual report,…...