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News
Gen AI in the Insurance Customer Journey
9+ mon, 3+ week ago (187+ words) Authors: Ruo (Alex) Jia, Director Digital Technologies, Geneva Association; Martin Eling, University of St. Gallen; Tianyang Wang, Colorado State University As insurers accelerate their AI adoption and people increasingly turn to general purpose Generative AI (Gen AI) tools to guide…...
Blending AI and the human touch: What insurance customers want
9+ mon, 2+ week ago (584+ words) Global insurance customers want both the efficiency of generative artificial intelligence (Gen AI) and human empathy, finds a new report from the Geneva Association, a global association of insurance companies. The report, Gen AI in the Insurance Customer Journey, found…...
Fairness, accuracy & human empathy key as Gen AI transforms customer-insurer interaction: GA - Reinsurance News
9+ mon, 3+ week ago (791+ words) 20th November 2025 - Author: Kassandra Jimenez-Sanchez - Generative AI (Gen AI) is rapidly transforming the insurance customer journey, but its successful adoption will depend on insurers addressing core customer concerns around privacy, accuracy, and the loss of human connection, a new report by…...
AI + Human BPO: The New Model for Insurance Process Automation
9+ mon, 2+ week ago (599+ words) This article is part of a sponsored series by Expert Insured. In insurance, automation has long been viewed as an “either/or” scenario-either a task is handled by AI, or it’s assigned to a BPO team. That’s no longer the…...
Gradient AI Partners with Connexure to Streamline Risk Management Workflows for Carriers and MGUs
11+ mon, 3+ day ago (351+ words) Business Wire, a Berkshire Hathaway company, is the global leader in press release distribution and regulatory disclosure. Public relations, investor relations, public policy and marketing professionals rely on Business Wire for secure and accurate distribution of market-moving news and multimedia....
Sutherland Unveils Insurance AI Hub to Break Industry’s ‘Pilot Trap’
11+ mon, 6+ hour ago (480+ words) Sutherland, a global leader in business and digital transformation, today announced the launch of its Insurance AI Hub, an agentic AI ecosystem engineered to solve the scale, compliance, and ROI challenges insurers face in operationalizing AI. Unlike generalized AI platforms…...
Avallon Secures $4.6 Million, Scales AI Agents to Automate Insurance Claims Operations
10+ mon, 6+ day ago (217+ words) Frontline Ventures leads the seed round, backs company’s agentic workflow technology for TPAs and carriers facing critical staffing shortages Avallon Co-Founders Leander Peter, Moritz Bartusch, Cornelius Schramm, and Bryan Guin According to the U.S. Bureau of Labor Statistics, the insurance…...
[Event] AI & RegTech for Financial Services and Insurance Summit - January 22nd - 23rd, New York, NY
9+ mon, 3+ week ago (111+ words) Or call 1-888-224-2480 for fastest service. The AI compliance environment in financial services is quickly evolving. While the EU moves full steam ahead with clear enforcement mandates, the U.S. landscape remains fragmented and unpredictable. How will your compliance team ensure it meets…...
OpenText Unveils New Solutions for Guidewire to Power AI and Cloud-Ready Insurance Workflows
10+ mon, 2+ week ago (139+ words) The new OpenText solutions for Guidewire PolicyCenter, ClaimCenter, and BillingCenter embed content and AI-powered assistance directly into insurance workflows, enabling underwriters, adjusters, and service teams to spend less time searching and more time delivering outcomes. "Modernizing in the cloud and…...
Financialize Launches Lead Revival: Combining AI and Human Verification to Turn Dormant Insurance Leads into Guaranteed Appointments
10+ mon, 2+ week ago (240+ words) Oct 28, 2025, 10:07 AM ET A new platform helps insurance agents reactivate dormant leads, improve ROI, and stay competitive in a rapidly evolving, technology-driven industry. GILBERT, Ariz., Oct. 28, 2025 /PRNewswire/ -- Financialize, a leading insurance marketing and technology company, has officially launched Lead Revival,…...