9+ mon, 1+ week ago   (488+ words) There has been much discussion in the insurance industry about artificial intelligence (AI) and how it can take on mundane, laborious tasks and complete them in a fraction of the time it would take a human. How Does it Work…...

10+ mon, 23+ hour ago   (1159+ words) We’ve been working with Kadence on a couple of strategic projects, which influenced our product roadmap roll-out within the region. Their work has been exceptional in providing me the insights that I need. Kadence’s reports give us the insight, conclusion…...

9+ mon, 3+ week ago   (187+ words) Authors: Ruo (Alex) Jia, Director Digital Technologies, Geneva Association; Martin Eling, University of St. Gallen; Tianyang Wang, Colorado State University As insurers accelerate their AI adoption and people increasingly turn to general purpose Generative AI (Gen AI) tools to guide…...

9+ mon, 2+ week ago   (584+ words) Global insurance customers want both the efficiency of generative artificial intelligence (Gen AI) and human empathy, finds a new report from the Geneva Association, a global association of insurance companies. The report, Gen AI in the Insurance Customer Journey, found…...

9+ mon, 3+ week ago   (791+ words) 20th November 2025 - Author: Kassandra Jimenez-Sanchez - Generative AI (Gen AI) is rapidly transforming the insurance customer journey, but its successful adoption will depend on insurers addressing core customer concerns around privacy, accuracy, and the loss of human connection, a new report by…...

9+ mon, 3+ week ago   (327+ words) ZURICH, 20 November 2025 – Generative AI (Gen AI) is transforming how insurance customers interact with their insurers – from researching products and comparing quotes to submitting queries and managing coverage. A new Geneva Association report, Gen AI in the Insurance Customer Journey, provides…...

9+ mon, 2+ week ago   (599+ words) This article is part of a sponsored series by Expert Insured. In insurance, automation has long been viewed as an “either/or” scenario-either a task is handled by AI, or it’s assigned to a BPO team. That’s no longer the…...

9+ mon, 2+ week ago   (323+ words) While insurance consumers may be warming up to artificial intelligence, 68% say they believe the insurance company gets most of or all the benefits of AI adoption. AI is becoming more ingrained and accepted as part of the insurance industry’s interactions…...

9+ mon, 3+ week ago   (1018+ words) When you apply for a policy or file a claim, artificial intelligence is likely at work in the background, helping your insurance company respond. Many insurers already use AI to help assess risk, detect fraud, and process claims. Industry experts…...

10+ mon, 2+ week ago   (240+ words) Oct 28, 2025, 10:07 AM ET A new platform helps insurance agents reactivate dormant leads, improve ROI, and stay competitive in a rapidly evolving, technology-driven industry. GILBERT, Ariz., Oct. 28, 2025 /PRNewswire/ -- Financialize, a leading insurance marketing and technology company, has officially launched Lead Revival,…...