3+ mon, 3+ week ago   (1045+ words) The communication is being made through the official WhatsApp of the Government of Brazil, identified with a blue verified account check, and also through the Gov.br app mailbox. The alert is only for those not identified in the cross-referencing…...

9+ mon, 1+ week ago   (488+ words) There has been much discussion in the insurance industry about artificial intelligence (AI) and how it can take on mundane, laborious tasks and complete them in a fraction of the time it would take a human. How Does it Work…...

9+ mon, 1+ week ago   (265+ words) THE Government Service Insurance System (GSIS) has launched a fully automated and paperless system for retirement and life insurance claims, allowing inactive members to file and track their applications through the GSIS Touch mobile app. The shift forms part of…...

10+ mon, 23+ hour ago   (1159+ words) We’ve been working with Kadence on a couple of strategic projects, which influenced our product roadmap roll-out within the region. Their work has been exceptional in providing me the insights that I need. Kadence’s reports give us the insight, conclusion…...

9+ mon, 3+ week ago   (187+ words) Authors: Ruo (Alex) Jia, Director Digital Technologies, Geneva Association; Martin Eling, University of St. Gallen; Tianyang Wang, Colorado State University As insurers accelerate their AI adoption and people increasingly turn to general purpose Generative AI (Gen AI) tools to guide…...

9+ mon, 2+ week ago   (584+ words) Global insurance customers want both the efficiency of generative artificial intelligence (Gen AI) and human empathy, finds a new report from the Geneva Association, a global association of insurance companies. The report, Gen AI in the Insurance Customer Journey, found…...

9+ mon, 3+ week ago   (791+ words) 20th November 2025 - Author: Kassandra Jimenez-Sanchez - Generative AI (Gen AI) is rapidly transforming the insurance customer journey, but its successful adoption will depend on insurers addressing core customer concerns around privacy, accuracy, and the loss of human connection, a new report by…...

9+ mon, 3+ week ago   (327+ words) ZURICH, 20 November 2025 – Generative AI (Gen AI) is transforming how insurance customers interact with their insurers – from researching products and comparing quotes to submitting queries and managing coverage. A new Geneva Association report, Gen AI in the Insurance Customer Journey, provides…...

9+ mon, 2+ week ago   (599+ words) This article is part of a sponsored series by Expert Insured. In insurance, automation has long been viewed as an “either/or” scenario-either a task is handled by AI, or it’s assigned to a BPO team. That’s no longer the…...

9+ mon, 2+ week ago   (323+ words) While insurance consumers may be warming up to artificial intelligence, 68% say they believe the insurance company gets most of or all the benefits of AI adoption. AI is becoming more ingrained and accepted as part of the insurance industry’s interactions…...